Terms of service

Last updated: October 15, 2026

These terms govern the use of Torvexa POS, the cloud point of sale offered by TORVEXA AI LLC ("Torvexa", "we"). By creating an account or using the service, the restaurant ("you") accepts these terms and our privacy policy.

1. The service

Torvexa POS lets you manage sales, orders, tables, kitchen, register, inventory, reports, a QR digital menu and, as an add-on, WhatsApp ordering with an artificial intelligence assistant.

2. Your account

• You must provide accurate information and keep your passwords secure.
• You are responsible for what the users you add (employees) do and for their permissions.
• You must be at least 18 years old and have authority to accept these terms on behalf of the restaurant.

3. Free trial, plans and payments

• New accounts get a 14-day free trial, with no card required.
• After that, the service is paid in advance, monthly or yearly, according to the chosen plan. Current prices are shown in the Subscription section of the app.
• Payments are processed by Stripe. The subscription renews automatically at the end of each period until you cancel it.
• If you change plans, the charge is prorated.
• Taxes may apply depending on your location.

4. Cancellation and refunds

• You can cancel anytime from Subscription → Manage payment and invoices.
• When you cancel, the service stays active until the end of the period already paid and no further charges are made.
• There are no refunds for partial periods, unless the law requires them.
• If the subscription ends or a payment fails, the account switches to read-only mode: you can view your information, but you cannot record new sales until you reactivate a plan.

5. WhatsApp ordering add-on

• It is an additional service with its own charge and requires a WhatsApp Business number.
• The restaurant must comply with the WhatsApp Business and Meta policies, and have its guests' permission to reply to them through that channel.
• The artificial intelligence assistant can make mistakes. That is why every order must be reviewed and confirmed by the restaurant's staff before it is prepared. The restaurant is responsible for prices, product availability and the final service to the guest.

6. Acceptable use

You may not use the service for illegal activities, to send spam, to try to access other people's accounts or data, or to interfere with the operation of the system. We may suspend accounts that break these terms.

7. Your data

Your restaurant's and your guests' information belongs to you. We only use it to provide the service, as explained in the privacy policy. You can ask for a copy or its deletion at any time.

8. Availability

We work to keep the service available at all times, but there may be interruptions due to maintenance, provider outages or causes beyond our control. We back up the information daily.

9. Limitation of liability

The service is provided "as is". To the extent permitted by law, Torvexa will not be liable for indirect losses, such as lost profits, and our total liability will not exceed what you paid for the service in the last 12 months.

10. Changes

We may update these terms or the prices. If the change is important, we will notify you in advance in the app or by email. If you keep using the service after the change, you are deemed to accept it.

11. Contact

TORVEXA AI LLC · [email protected]